Delivery Policy

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1. Introduction

This Delivery Policy explains how Astoun Ding Bi (Pvt) Ltd (hereinafter "AstoundingBI," "we," "us," or "our") delivers digital products, software licenses, and event tickets purchased through our website www.astoundingbi.com (the "Website").

By purchasing any product or service from AstoundingBI, you agree to the terms and conditions outlined in this Delivery Policy.

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2. Definitions

For the purposes of this Delivery Policy:

• "Digital Product" means any electronically delivered product including but not limited to software, digital reports, data analytics tools, dashboards, templates, e-books, guides, and downloadable content.
• "Software License" means the right to use software products subject to the terms of the applicable End User License Agreement (EULA).
• "Event Ticket" means electronic tickets (e-tickets) for webinars, conferences, training sessions, workshops, or other events organized or promoted by AstoundingBI.
• "Electronic Record" means information, data, or communications generated, stored, received, or sent in electronic form, as defined under the Electronic Transactions Act, No. 19 of 2006.
• "Data Message" means information generated, sent, received, or stored by electronic, magnetic, optical, or other similar means.
• "Delivery" means making the purchased product or ticket accessible to you through electronic transmission, download link, email, or account dashboard.
• "User Account" or "Account" means your registered account on the AstoundingBI Website.
• "Download Link" means a unique URL provided to you for downloading digital products.
• "License Key" means a unique alphanumeric code required to activate software products.

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3. Scope of Delivery

This Delivery Policy applies to:

• Digital Products: Business intelligence tools, data analytics software, reports, templates, and digital content
• Software Licenses: Desktop applications, web applications, SaaS subscriptions, and software tools
• Event Tickets: Webinars, conferences, training sessions, workshops, and seminars

This policy does not apply to physical products, consulting services, or custom development projects, which are governed by separate agreements.

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4. Delivery Methods

4.1 Electronic Delivery

In accordance with the Electronic Transactions Act, No. 19 of 2006, all digital products and event tickets are delivered electronically through one or more of the following methods:

• Email Delivery: A download link, license key, or access credentials sent to your registered email address
• Account Dashboard Access: Products and tickets made available in your user account dashboard for immediate download or access
• Direct Download: Immediate browser-based download initiated upon successful payment
• Cloud Access: Login credentials for cloud-based software or SaaS platforms
• API Access: API keys and documentation for integration with business intelligence tools

4.2 Legal Recognition of Electronic Delivery

Pursuant to Section 3 of the Electronic Transactions Act, No. 19 of 2006, electronic delivery of digital products and event tickets shall not be denied legal recognition, effect, validity, or enforceability on the ground that it is in electronic form.

Electronic records delivered by AstoundingBI are legally equivalent to physical delivery and constitute valid proof of purchase and access rights.

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5. Delivery Timeline

5.1 Digital Products & Software Licenses

Upon successful payment confirmation through our payment gateway, AstoundingBI will make reasonable efforts to deliver access to digital products and software licenses promptly. However, we do not guarantee delivery within a specific timeframe due to factors including but not limited to:

• Payment processing delays by banks or payment service providers
• System maintenance or technical issues
• Security verification processes for fraud prevention
• Email delivery delays caused by your email service provider
• Orders requiring manual review for compliance or security purposes

5.2 Event Tickets

Event tickets will be delivered electronically to your registered email address and/or made available in your user account. You are responsible for:

• Checking your email (including spam/junk folders) for ticket delivery
• Printing your ticket if required by the event organizer
• Presenting your ticket (printed or digital) as required at the event
• Ensuring you have access to your email or account at the time of the event

5.3 Dispatch and Receipt Under Electronic Transactions Act

In accordance with Section 14 of the Electronic Transactions Act, No. 19 of 2006:

• Dispatch occurs: When the electronic record (download link, license key, or ticket) enters an information system outside the control of AstoundingBI (e.g., your email server)
• Receipt occurs: When the electronic record enters your designated information system (e.g., your email inbox) or when you retrieve it from your account dashboard
• Time of receipt: Determined based on when the data message enters your information system, regardless of whether you have actually accessed or opened it

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6. Delivery Confirmation and Acknowledgment

6.1 Acknowledgment of Receipt

Upon successful delivery, you will receive an automated acknowledgment email containing:

• Order confirmation number
• Product or ticket details
• Download links or access instructions
• License keys or activation codes (for software)
• Support contact information

6.2 Your Responsibility to Confirm Receipt

You are responsible for:

• Verifying receipt: Check your email inbox and spam/junk folders within 24 hours of purchase
• Testing access: Verify that download links work and license keys activate properly
• Reporting issues promptly: Contact our support team within 48 hours if you do not receive delivery
• Preserving records: Save all confirmation emails, license keys, and download links for future reference

6.3 Failure to Acknowledge Receipt

If you fail to acknowledge non-receipt within 48 hours of the expected delivery time, AstoundingBI will assume that delivery was successfully completed. Claims of non-delivery made after this period may not be honored unless there is clear evidence of system failure on our part.

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7. Access and Download Requirements

7.1 System Requirements

You are responsible for ensuring that your device and internet connection meet the minimum system requirements for any digital product or software purchased. System requirements are provided on the product page prior to purchase and may include:

• Operating System: Windows, macOS, Linux, iOS, Android, or web browser compatibility
• Hardware: Minimum processor, RAM, storage, and display specifications
• Software: Required frameworks, libraries, or dependencies
• Internet Connection: Bandwidth requirements for download and cloud-based access
• Browser Requirements: Supported browsers and versions for web-based products

7.2 Technical Requirements for Receipt

To successfully receive and access delivered products, you must have:

• Valid email address: Active and accessible at the time of purchase
• Sufficient storage: Adequate disk space to download and install products
• Stable internet connection: Reliable connectivity for downloads and cloud access
• Compatible devices: Hardware and software meeting minimum requirements
• Email settings: Ensure emails from @astoundingbi.com are not blocked or filtered

7.3 Download Link Validity

Product Type	Link Validity Period	Download Attempts
Digital Products	30 days from email delivery	Up to 5 downloads
Software Licenses	90 days from email delivery	Up to 3 downloads per license
Event Materials	Available 7 days before and 30 days after event	Unlimited during validity
Subscription Products	Duration of active subscription	Unlimited during subscription

Note: Expired download links can be reissued upon request by contacting our support team with your original order confirmation.

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8. Delivery Failures and Non-Delivery

8.1 Reasons for Delivery Failure

Delivery may fail or be delayed due to:

• Invalid email address: Incorrect or non-existent email provided during registration
• Full mailbox: Your email inbox storage capacity exceeded
• Spam filters: Your email provider blocking or filtering our delivery emails
• Firewall or security settings: Network configuration preventing email receipt
• Payment issues: Payment declined, pending verification, or under fraud review
• Account suspension: Your account suspended for violation of terms of service
• Technical issues: Temporary system outages or maintenance

8.2 Reporting Non-Delivery

If you do not receive your digital product, software license, or event ticket within the expected delivery timeframe, you must:

1. Check spam/junk folders: Verify that our email was not filtered
2. Check your account dashboard: Log in to your account to access products directly
3. Verify email address: Ensure the email address in your account is correct
4. Contact support within 48 hours: Report non-delivery with your order number

8.3 Redelivery Process

Upon verification of non-delivery, AstoundingBI will:

• Investigate the cause of delivery failure
• Resend the product, license key, or ticket to your verified email address
• Provide alternative delivery methods (e.g., account dashboard access)
• Extend download link validity if expired due to delivery failure

Redelivery requests are typically processed within 24-48 hours of verification.

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9. Limitations of Liability

9.1 Exclusions from Liability

AstoundingBI shall not be liable for delivery failures, delays, or inability to access products resulting from:

• Your device issues: Hardware failure, insufficient storage, incompatible operating system, outdated software, or device malfunction
• Your internet connection: Slow connection speed, network interruptions, bandwidth limitations, or complete loss of connectivity
• Your network configuration: Firewall settings, proxy servers, VPN interference, corporate network restrictions, or security software blocking downloads
• Third-party service issues: Email service provider failures, payment gateway errors, cloud storage downtime, or ISP outages
• User error: Incorrect email address provided, failure to check spam folders, deletion of delivery emails, or loss of credentials
• Force majeure: Natural disasters, acts of war, government restrictions, pandemics, or other events beyond our reasonable control

9.2 Maximum Liability

To the maximum extent permitted by law, AstoundingBI's total liability for any delivery-related claims shall be limited to:

• Redelivery: Providing the product or ticket through an alternative delivery method
• Refund: Issuing a refund of the purchase price in accordance with our Refund Policy (if eligible)

AstoundingBI shall not be liable for any indirect, consequential, incidental, special, or punitive damages arising from delivery failures, including but not limited to loss of profits, loss of data, loss of business opportunities, or costs of procurement of substitute products.

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10. Lost, Stolen, or Compromised Access

10.1 Event Tickets

If your event ticket is lost, stolen, or accidentally deleted, you should:

1. Report the issue to AstoundingBI immediately via the Contact Us page
2. Provide your order confirmation number and registered email address
3. Request ticket reissuance or account access

AstoundingBI will make reasonable efforts to assist with ticket replacement or account recovery but cannot guarantee replacement in all cases, particularly if:

• The event has already occurred
• The ticket has been used or checked in by another person
• Fraudulent activity is suspected
• The event is at full capacity with no additional tickets available

10.2 Software Licenses and Digital Products

If you lose your license key, download link, or access credentials:

• Log in to your account dashboard to retrieve license keys and download links
• Check your email for the original delivery confirmation
• Contact support with proof of purchase to request reissuance

License keys and download links can typically be reissued at no additional cost, subject to verification of your identity and purchase.

10.3 Unauthorized Use

If you believe your license key, account, or download link has been compromised or used by unauthorized parties:

1. Immediately notify AstoundingBI security team
2. Change your account password
3. Request deactivation of compromised license keys
4. Request issuance of new license keys (may incur fees for replacement)

You are responsible for maintaining the confidentiality of your license keys, account credentials, and download links. AstoundingBI is not liable for unauthorized use resulting from your failure to protect your access credentials.

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11. Account-Based Delivery

11.1 User Account Dashboard

When you create an account on the AstoundingBI Website, all purchased products, software licenses, and event tickets are stored in your account dashboard for convenient access. Your account provides:

• Order history and purchase records
• Download links for all purchased digital products
• Software license keys and activation instructions
• Event tickets and registration details
• Access to product updates and new versions (if applicable)
• Subscription management and renewal options

11.2 Account Access Requirements

To access your purchased products through your account dashboard, you must:

• Maintain an active account with valid login credentials
• Ensure your email address is verified and current
• Comply with AstoundingBI's Terms of Service
• Not share your account credentials with unauthorized parties

11.3 Account Suspension or Termination

If your account is suspended or terminated due to violation of our Terms of Service, you may lose access to products stored in your account dashboard. AstoundingBI reserves the right to:

• Suspend account access pending investigation
• Terminate accounts for repeated or serious violations
• Deny redelivery of products associated with terminated accounts

However, you retain the right to access products delivered via email prior to account termination, subject to the original download link validity periods.

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12. Payment Confirmation and Settlement

12.1 Payment Processing

Delivery of digital products, software licenses, and event tickets is contingent upon successful payment processing and settlement. In accordance with the Payment and Settlement Systems Act, No. 28 of 2005:

• Payment authorization: Your payment must be authorized by your bank or payment service provider
• Settlement confirmation: Payment must be settled and confirmed before delivery is initiated
• Fraud verification: Payments may be subject to fraud screening, which may delay delivery

12.2 Delivery Timeline After Payment

Payment Method	Settlement Time	Delivery Initiation
Credit Card / Debit Card	Immediate to 24 hours	Within minutes to 24 hours
Online Banking / Payment Gateway	Immediate to 2 hours	Within 30 minutes to 2 hours
Mobile Wallets / Digital Payments	Immediate to 1 hour	Within 15 minutes to 1 hour
Bank Transfer (Manual Verification)	1-3 business days	Within 24 hours of verification

12.3 Payment Failures and Declined Transactions

If your payment is declined or fails:

• No delivery will be initiated until payment is successfully completed
• You will receive a payment failure notification via email
• You may retry payment through your account or contact support for assistance
• Orders may be cancelled if payment is not completed within 48 hours

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13. Secure Delivery and Data Protection

13.1 Security Measures

AstoundingBI implements industry-standard security measures to protect the integrity and confidentiality of delivered digital products and event tickets, including:

• Encryption: All electronic delivery emails and download links use SSL/TLS encryption
• Unique links: Download links are unique to each order and time-limited to prevent unauthorized access
• License key protection: Software license keys are generated using secure algorithms and tied to your account
• Access controls: Account dashboards require authentication to access purchased products
• Fraud prevention: Payment transactions are screened for fraudulent activity

13.2 Protection Under Computer Crimes Legislation

Unauthorized interception, access, or distribution of delivered digital products is prohibited and may constitute a criminal offense under applicable laws, including the Computer Crimes Act, No. 24 of 2007 and the Payment Devices Frauds Act, No. 30 of 2006.

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14. Intellectual Property and Licensing

14.1 Ownership and License Grant

Delivery of digital products and software licenses grants you a limited, non-exclusive, non-transferable license to use the products in accordance with the applicable End User License Agreement (EULA) or Terms of Use.

You do not acquire ownership of the intellectual property rights in the delivered products. All copyrights, trademarks, patents, and other intellectual property rights remain the property of AstoundingBI or its licensors.

14.2 Restrictions on Use

Unless expressly permitted by your license, you may not:

• Redistribute, sell, lease, or sublicense the products to third parties
• Reverse engineer, decompile, or disassemble software products
• Remove or alter copyright notices, trademarks, or proprietary markings
• Use products for illegal purposes or in violation of applicable laws
• Share license keys, download links, or account credentials with unauthorized users

14.3 License Activation and Validation

Software licenses may require online activation and periodic validation. You agree that:

• An internet connection may be required for license activation
• License validation may occur periodically to verify authenticity
• Licenses may be deactivated if fraudulent use is detected
• You are responsible for maintaining a valid license for the duration of use

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15. Retention and Archival of Electronic Records

15.1 Your Responsibility to Retain Records

You are responsible for retaining copies of:

• Order confirmation emails
• Delivery notification emails with download links
• Software license keys and activation codes
• Event tickets and registration confirmations
• Purchase receipts and invoices

These electronic records constitute proof of purchase and access rights. AstoundingBI recommends saving these records in a secure location for future reference.

15.2 AstoundingBI's Record Retention

AstoundingBI retains records of electronic deliveries in accordance with the Electronic Transactions Act, No. 19 of 2006 for:

• Legal compliance and regulatory requirements
• Dispute resolution and customer support
• Redelivery and account recovery purposes
• Fraud prevention and security investigations

Records are typically retained for a minimum of 5 years from the date of delivery, or as required by applicable law.

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16. Refund and Cancellation

16.1 Pre-Delivery Cancellation

Orders may be cancelled before delivery has been initiated. To cancel an order:

• Contact our support team immediately with your order number
• Cancellation requests must be made within 1 hour of purchase for digital products
• Event ticket cancellations are subject to the event's cancellation policy

16.2 Post-Delivery Refunds

Once digital products or software licenses have been delivered and accessed (downloaded, activated, or used), refunds are generally not available except:

• Products are materially defective and cannot be repaired or replaced
• Products delivered do not match the description provided on the Website
• Technical issues prevent use despite meeting system requirements, and support cannot resolve the issue within a reasonable timeframe
• As otherwise required by applicable consumer protection laws

For detailed refund terms, please refer to our Refund Policy available on the Website.

16.3 Event Ticket Refunds

Event ticket refund policies vary by event and are specified at the time of purchase. Generally:

• Tickets may be refundable up to 7 days before the event (subject to event terms)
• No refunds are provided if you fail to attend the event
• Refunds may be issued as credits for future events rather than monetary refunds
• Event cancellations or rescheduling by AstoundingBI entitle you to a full refund or transfer to the rescheduled event

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17. Updates, Upgrades, and Version Changes

17.1 Product Updates

For software products and digital subscriptions:

• Minor updates: Bug fixes, security patches, and minor improvements are typically provided free of charge for the duration of your license or subscription
• Major upgrades: New versions with significant feature additions may require a separate purchase or subscription upgrade
• Update delivery: Updates may be delivered via email notification or available through your account dashboard

17.2 Access to Updated Versions

Your access to product updates depends on your license type:

• Perpetual licenses: May receive updates for a limited period (e.g., 1 year from purchase)
• Subscription licenses: Receive all updates for the duration of active subscription
• One-time purchase products: No guaranteed updates; major upgrades require new purchase

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18. Support and Assistance

18.1 Delivery Support

If you encounter issues with delivery, access, or download of products:

• Contact our support team through the Contact Us page on the Website
• Provide your order confirmation number and detailed description of the issue
• Support is typically available Monday to Friday, 9:00 AM to 5:00 PM (Sri Lanka Time)
• Response time: Within 24-48 hours for non-urgent inquiries

18.2 Technical Support

Technical support for product usage, installation, and troubleshooting:

• Available based on your license or subscription type
• May be limited to specific support channels (email, knowledge base, forums)
• Premium support packages available for purchase separately
• Does not cover issues caused by user error, incompatible systems, or third-party software conflicts

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19. Changes to This Delivery Policy

19.1 Right to Modify

AstoundingBI reserves the right to modify, update, or replace this Delivery Policy at any time. Changes will be effective immediately upon posting on the Website unless otherwise specified.

19.2 Notification of Changes

When material changes are made to this policy, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email (to your registered email address) or through a prominent notice on the Website
• Provide a reasonable period for you to review changes before they take effect (for material changes)

19.3 Continued Use After Changes

Your continued use of the Website and purchase of products after changes to this Delivery Policy constitutes your acceptance of the revised policy.

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20. Governing Law and Dispute Resolution

20.1 Governing Law

This Delivery Policy shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, including:

• Electronic Transactions Act, No. 19 of 2006
• Payment and Settlement Systems Act, No. 28 of 2005
• Payment Devices Frauds Act, No. 30 of 2006
• Consumer Affairs Authority Act, No. 9 of 2003 (as applicable)

20.2 Jurisdiction

Any disputes arising from or relating to delivery of products shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

20.3 Dispute Resolution Process

In the event of a dispute regarding delivery:

1. Contact Support: First attempt to resolve the issue by contacting our support team
2. Escalation: If unresolved, escalate to management through formal written complaint
3. Mediation: Consider alternative dispute resolution methods before litigation
4. Legal Action: As a last resort, pursue legal remedies through Sri Lankan courts

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21. Severability

If any provision of this Delivery Policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the policy, and the remaining provisions shall continue in full force and effect.

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22. Entire Agreement

This Delivery Policy, together with our Terms of Service, Privacy Policy, and Refund Policy, constitutes the entire agreement between you and AstoundingBI regarding the delivery of digital products, software licenses, and event tickets, and supersedes all prior or contemporaneous communications, agreements, or understandings, whether written or oral.

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23. Contact Information